Terms and Conditions

TERMS & CONDITIONS OF SERVICE

Terms & conditions are relevant to protect you and your bridal party as well as myself.  Please ensure that you are happy with everything before you proceed with your booking. It is the responsibility to understand, agree and accept responsibility for all booking conditions, including all payments due by specified dates, when submitting the booking form.  By proceeding to make your booking, and making your deposit payment, you accept that you are entering into a contract and you agree to be bound by these conditions.

THE BOOKING

I operate on a ‘first come first serve’ basis and whilst I may have confirmed availability, your booking will not be confirmed, or your date held, until your booking payment has been received. The payment is a 20% fee of your total wedding day quoted cost. The payment is non refundable and is deducted from the total. Once payment is received you will receive confirmation of your booking.  For changes and cancelations please read Changes and Cancellations.

WEDDING CONSULTATION

A date will be agreed by both parties, I recommend a consultation, 2-3 months prior to your big day. Consultations last 90 minutes and are the perfect time for the two of us to create something amazing towards your special day, I love to get a feel for who you are, understanding your style and theme for your wedding day. Giving you my professional advice on looks to try. Once you are happy with the chosen wedding hair style we will ensure that a detailed record of all products used in the trial are recorded for your own personal use. Photos and videos will be taken this helps to replicate the look on the big day.  The cost for a wedding consultation is £80. I use a range of premium and professional products. If you have a specific product that you wish to incorporate into this hair routine for your wedding day you are able to bring it along to this session and if possible, It will be used. Your wedding consultation payment is due at the time of your consultation. This payment must be made via bank transfer and reference with your initials and wedding date.  ( eg AB 01 01 20)

Allergies, Please inform me prior if you suffer from any known allergy to specific hair products/ingredients, have any skin or hair conditions or have increased scalp sensitivity when exposed to heat.  If I find upon arrival that I am unable to complete the trial due to any of the above contra indications you will still be charged the full amount. 

Retrial, If you are unhappy with the results of your trial you are required to advise on the day itself.  I will only offer a retrial, at no cost, if I feel I have not delivered the best possible service or  have not catered for your requirements to the best of my ability given your hair type.  Retrials are otherwise charged at the same rate as your original booking. You are welcome to book as many paid trials as you wish.

Cancelled/Missed Appointment, If you are late for your preview session by more than 15 minutes I reserve the right to refuse the consultation. Alternatively, your consultation may be cut short in avoid any inconvenience to myself or further appointment commitments. In the event of illness or unforeseen circumstances, and if I have been given a full 48 hours notice,  It may be possible to rearrange your trial session for the next possible date. This date will be provided to you from a selection available and there is no guarantee that I can accommodate your specific request. In the event that a trial session is cancelled or ‘missed’ without communication, then the wedding day deposit payment will be forfeit in order to cover costs. This deposit is non refundable. Please be aware that by missing your trial appointment without communication, it will be assumed that you no longer require my services and your wedding date will be released. 

If I should need to change or reschedule your trial session I will do so at the earliest opportunity and provide you with alternative times and date options.

 

PAYMENTS

Following payment of your 20% booking payment you will be sent confirmation of your booking via email. Your booking form will include details of your final balance payable and details of your wedding consultation costs. Payment for this must be paid 7 days before the date of your wedding consultation via bank transfer, and your final balance payment is due 30 days before your wedding date. Please be sure to put your initials and wedding date as reference. Any deposit amount paid will be deducted from the total wedding day price. If this balance is not paid within this timescale then your booking may be cancelled. Late payment may incur a further fee of £25. A bank transfer is a safe and easy way to make payment. These details will be provided via email.

 

CHANGES/CANCELLATION BY YOU

Adding to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your wedding day.  You will be invoiced accordingly and the same payment instruction will apply. Changes requested on your wedding morning/additional services etc may not be accommodated.

Reducing the number in your bridal party or the services booked must be requested no later than 30 days before the wedding day or the original balance will still be required. Should your booking decrease then fulfilling the booking will be at my discretion. All deposit payments will be non refundable.  I only accept one booking per day it is imperative that I protect myself against loss of earnings. 

Change of Date from the original booking you must inform me as soon as possible. I will try to accommodate changes however this is subject to availability.

Cancellation of your booking or reducing booking numbers (after submitting your booking form and deposit) 6 months or more before your wedding date, you will not be billed for the remainder of the balance due but will lose your deposit. 2 months or less your balance will be due in full. All cancellations must be put in writing ASAP by the named person on booking form.
 

CHANGES/CANCELLATION BY GLO

Should I decide to bring an assistant with my on the day due to the size of your party/volume of work to be undertaken then I will do so at my personal discretion. The availability of an assistant is not guaranteed and comes at no extra or additional cost to yourself. The only time an assistant would incur extra costs would be upon the brides request of a second stylist,  where I did not feel that it was necessary. The assistant will be a capable hair professional of my choosing. I will not be liable for any issues that may arise directly with their equipment/tools/external factors and they must carry their own insurances for this purpose. If you would like to request an additional stylist then I am able to provide one at the cost of £150 for a three hour period.

In the unlikely event that we are unable to attend your booking due to sickness, injury, personal emergency or any other circumstance beyond her control, she will endeavour to find a replacement hairstylist of a similar standard. This cannot, however, be guaranteed. If Connie is unable to find a replacement hairstylist, you will receive a full refund of monies paid, less the trial cost.

LIABILITY 

We are not an insurer or a guarantor and disclaims all liability in such capacity. If you are seeking a guarantee against cancellation, loss or damage you should obtain appropriate insurance.

All services are conducted on the basis of the information, documents and/or photographs provided by you. Services are for the benefit of you and anyone who you choose to provide services for under this contract.

We are not liable to you or any third party for any actions or omissions outside the remit of the service supplied. Nor is she liable for any problems arising as a result of unclear, erroneous, incomplete, misleading or false information supplied.

We are not liable for any delayed, partial or total non-performance of the services arising directly or indirectly from any event outside her control including your failure to comply with any of your obligations. Our liability in respect of any claim for loss, damage or expense of any nature, shall in no circumstances exceed the costs of services she has been contracted to provide.

Should I at any point during the trial or wedding day feel intimidated or threatened in any way, verbally, physically or other, I am within my right to void the booking and leave the premises immediately. Should this situation arise then all money paid to me will be non refundable and I will not be liable to return any costs. Any breakages or damages or loss to my kit or belongings through fault of any members of the wedding party (children / animals etc) will be billed directly to the client. Please be aware that heated tools can be hazardous to young children especially and they should be kept away from the workstation at all times. I will not accept any loss of earnings due to difficulties experienced by other outside services/Vendors that may hinder the services I provide on the day.

TRAVEL

Travel expenses are charged £25.00 from my postcode SM4 (10 mile radius) Additional mileage will be charged at the standard 45p per mile. This will be clearly stated on your personalised quote and incorporated within your final balance payment.

I am happy to travel to all UK destinations. Where time does not allow me to make the journey on the day in question, accommodation expenses will apply. I will require the cost of return flights, transfers and a minimum of one nights accommodation to be covered. Please provide details of your request in writing and I will provide a personalised quote. Your booking total is inclusive of your entire booking taking place at one stated venue. Should you wish for me to travel between venues then extra costs will apply and will only be possible by prior agreement.

 

PHOTOGRAPHY

Photos will be taken during your wedding consultation for reference and on your wedding day. These pictures may or may not be used on our website www.glolounge.com, as part of a portfolio which may or may not be used on YouTube, FaceBook, Instagram or any other advertising which GLO Lounge LDN undertakes. By signing these terms and conditions you are confirming that you have no objection to your photos being used in this way. If you object to your pictures being used, please inform us accordingly.

 

ON YOUR WEDDING DAY

I will arrive at the confirmed venue at the confirmed time, as stated upon your booking form. Where possible please make the venue staff aware of my arrival so they are able to provide room access/room number etc where necessary.

Please ensure that each member of the bridal party receiving hair services is available upon my request. All hair must be freshly washed and dried prior to their sitting, if any party member has wet hair this will shorten their styling service and may lead to cancellation of their hair.  Scheduled timetables will be provided prior to the wedding morning. Should we be required to run over those timings due to lateness on the part of any of the bridal party or any other factor not of our making, then a payment of £10 per half hour will be payable. Please be aware that I need a well lit and well ventilated area , preferably near a window, with access to a minimum of two electrical sockets for heated tools. Please make sure all accessories ( such as hair accessories/veil etc ) are available and provided to me prior to any services taking place. 

I have read, understood and am in full agreement with the terms and conditions set out by GLO Lounge LDN. It is my full responsibility to make sure that all members of my bridal party abide by the terms and conditions contained in this document.

If you require a print out please let me know; otherwise you will receive your terms and conditions via email with your confirmation.

 

Should you have any questions regarding the terms and conditions of this policy please do not hesitate to contact me.

Please visit the FAQ *** section of this website for further information on a variety of topics. If you have a question or query that is not listed please contact me direct by emailing contact@glolounge.com and I will do my best to respond to you within 48 hours .

I look forward to working with you!